Training Remote and In-Person

Information Technology

VoIP Technician with Cisco Fundamentals

Start: TBA       Type: Online / In-class; Evening & Weekends       Duration (hr): 98



In this course you will learn how to install, operate, configure, and verify a basic IPv4 and IPv6 network, including configuring a LAN switch, configuring an IP router, connecting to a WAN, and identifying basic security threats. The Course prepares for the entry-level CCNA certification - the foundation for associate-level Cisco certifications. In the skills-building labs, you will gain proficiency with some of the most popular VoIP software and hardware, such as Wireshark, Asterisk PBX, Linksys Ethernet phone, and SIP-based ATA. You will also cover Cisco QoS policy administration and demonstrate successful VoIP calls in high data traffic conditions.



Upon completing this course students will be able to:

  -  Build simple LANs and know the network fundamentals 

  -  Establish Internet connectivity

  -  Manage network device security

  -  Expand small to medium-sized networks with WAN connectivity

  -  Understand IPv6 basics

  -  Establish Internet connectivity

  -  Core concepts of how Internet Protocol (IP) carries a VoIP packet

  -  Configure DHCP and DNS to support IP telephony

  -  Real-Time Transport Protocol (RTP)

  -  Session Initiation Protocol (SIP) - Call set up, Instant Messaging, Presence

  -  Session Description Protocol (SDP)

  -  SIP proxy, Session Border Controller (SBC), and SIP softswitch

  -  How to implement QoS to ensure the highest voice quality over your IP networks

  -  The impact of jitter, latency, and packet loss on VoIP networks

  -  How to use Wireshark to decode and troubleshoot.

  -  Setup and Configure the IP PBX

  -  Configure SIP ATA, IP phones and softphones



The course is perfect for students interested in obtaining the Cisco CCNA Routing and Switching certification; for support technicians involved in the basic installation, operation, and verification of LAN networks. Inside this course, you will also learn how VoIP works, why VoIP works, and how to use VoIP. For entry-level network support technicians, and help desk technicians.



Computer Support and Network (CompTIA A+ and Network+) knowledge


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